Crappy customer care… Can’t reach financing administrator. Been refinance procedure. Turned in all of the records, skipped 5 closings. However prepared! Losing money. Cumbersome customer support. Bad contract! Just how performed they started to 4.5 billion inside the conversion process? Pose a question to your Says Attorneys Place of work.
They keep transferring us to the mortgage processors
Terrible customer support. I have been speaking about an effective refinance just like the no closer to closure than just I became in the June. Customer support are a joke. They simply transfer me to each person, and i am bounced to like a golf ball. Really disappointed and you may enraged and you will in the morning swinging my financial today. Don’t strongly recommend The brand new Rez anyway.
My loan try which have Ditech plus it is actually offered so you can Brand new Rez
Do not use NEWREZ….biggest mistake You will find made. Become seeking refi. While the Could possibly get these days it is Oct however prepared. I’ve sent a comparable documents within the multiple times. Can’t come to someone of the mobile phone. My personal mortgage is actually recognized two months back still waiting. The firm try a tale go in other places.
The brand new Rez ‘s the terrible mortgage lender!! This new Rez named and you can available to refi my personal mortgage within a good straight down rate of interest. The loan Administrator Ryan informed me it could be easy “no problem”. The guy and said its not necessary for another appraisal once the mortgage was just 1 year dated therefore were not getting people more money away! HA… 5 weeks afterwards he is asking for docs they already have. The mortgage Processor don’t see the docs I publish on their secure webpages. The brand new surely poor bank I’ve previously caused! Help save the fury and get other lender!!
NewRez/Shellpoint received the mortgage away from Ditech. First payment so you’re able to NewRez was in http://www.availableloan.net/loans/emergency-loans-no-credit-check , and that i put up via the NewRez webpages to own automatic repayments with the to begin each month. All ran really up until . They never ever grabbed new commission which was supposed to be removed from our checking account! I failed to observe up until i got a visit with the of certain unusual matter claiming these were NewRez, didn’t consult with them once we didn’t acknowledge the quantity. Checked-out our membership on the web through their website and you can reduced and you can view the latest Oct fee had not come instantly gotten! Got on cell phone that have NewRez support service instantaneously to find out that was taking place and you may are told it actually was some kind of “glitch”. Actually, money being animated getting percentage really well just like the ! There is an abundance of cash in the latest checking account for this! We spoke having two different persons with the , on second individual using the payment over the telephone having the latest report out-of the lady there could be zero late costs, no percentage therefore was ACH. These days it is as well as on their web page it is indicating me that it’s an enthusiastic unapplied payment! What the heck, this is the Oct step one commission and really should had been used as such Instantly towards . So we log in to the telephone once again together with them now and you can query what’s happening? Try advised one she’d instantly consult it is applied to brand new October fee and you will “you are not later” We called our bank immediately after talking-to NewRez to your and you may the lending company said “zero attempt within commission is requested from the NewRez/Shellpoint, it (the bank) commonly closing any fee and we also have lots of money to fund 4 several years of repayments”! I have less than 1 year remaining about initially mortgage and tend to be seriously provided visiting the state attorneys general’s work environment, the higher company agency, hiring an attorney and you may spending it out of today. All of our on the web membership with NewRez shows the second fee is auto-reduced is placed to own Late step one, in case i just be sure to look at the booked automatic money, it tells us we simply cannot once the account is “overdue”. This is so that completely wrong for the of several levels! I’ve Not ever been late during the 29 decades with this financial commission so we features the greatest credit history over 850! Are they now planning bang our credit rating? Prevent Them!
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